I have only got one rectangular shaped white socket (Shown as below) but it seems old. . SpeedQuickStart, set up and connections. The box does however have a hole in the bottom, through which i could see some. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. QuickStart, set up and connections. Unlike Virgin Media, BT’s self-installation process is free of charge. Follow the instructions on screen to finish your setup. QuickStart, set up and connections. All the wall. Push the white cable with the black label into the Hub. Switched On Families. Hi @Abigaill. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. A dual F connector cable may well be a satellite connection. Up to speed. Just joined. 3 minutes ago. Hi there. I have also checked outside and there is no box either on my property or on my boundary wall. We would like to show you a description here but the site won’t allow us. See where this Helpful Answer was posted. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Stay safe online. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. Now your photo has appeared, the socket on the LHS is a TV and radio aerial connection and is no use for VM. Hi @bingoman000. If you in a property that's recently been added to Virgin Media's network we have another video th. 3 weeks ago. I make the order with Quick Install, but I don’t have any wall socket in my house. My Virgin Media App. My Virgin Media App. Account - Cable. both appear. Checked every room in the new house but there were none. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Solved No Virgin Media Wall Socket At Installation Community 4832746. Just had self installation delivered, have no wall socket just two cables from the wall. Tudor. We have a virgin media wall socket with an ethernet port in the. Finally, they'll complete the setup to make sure it's all working. Virgin Media. but it’s a cable that looks like the one that goes into the hub and is supposed to go into the wall socket like ones from the original self. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Forum; Apps. Account - Mobile. Absolutely not. QuickStart, set up and connectionsHello VLNeedham. Account - Cable. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. Rob. They'll then install a fibre socket inside. When I was going to self-install it, I didn't find any wall socket. 2 as the wire is already in. The cable could be hidden within, or behind, furniture. Solved Fibre Phone Upgrade Virgin Media Community 4863537. Virgin Media; My Virgin Media;. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. My Virgin Media App. Pop the power cable into a nearby plug socket, and turn it on. Surly there has been a connection previously otherwise we wouldn't have bee. My Virgin Media App. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. D01 C9W8. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. . I ordered a broadband only package because it said I could self install the kit. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I was told when purchasing the broadband package that fibre was available here. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;New to the UK and just moved into our first home here. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. I need to plug my hub into the wall socket. screw the master socket back to the wall. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. But I have no Virgin Media Wall socket in my house. on 18-05-2022 19:55. The room its wired too is exactly where I want it to be. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Can I just ask if you have been able to get in touch with the team since your post? If not, please let me know and I wil. I just have a short coaxial cable on my wall, and it has a male end. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Wiring A Home Ethernet Network Practical Beginners Guide. Don’t plug the power cable into a plug socket yet. I want to book a new appointment and have the technician install a wall socket, or connect the isolator cable to the openreach MK3 box directly. At least 30Mbps download speeds in every room or £100 one-off credit. Account - Cable. Virgin Phone Switchover. . Hello Virgin Media, we moved into a new house. com) that outlines the steps for Quickstart installation, including pictures of the sockets needed! We are open over the weekend for you to call by phone!Quick start install, existing wall socket not used for few years, hub 3. Plug into the wall socket. Reply. The large Eurobell wall box is where you would connect. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Browse Virgin Media Virgin Media Community. Browse Virgin Media Virgin Media Community. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 0 Kudos. Summary of Contents for Virgin Media Virgin TV V6. My Virgin Media App. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. . Switched On. 05-12-2022 17:10 - edited 05-12-2022 17:10. The cable could be hidden within, or behind, furniture. Solved: Hello, we got our self install kit delivered and I wanted to connect it, but we don't have a VM socket in our house So I need help - 5308127 Browse Virgin Media Virgin Media CommunityQuickStart, set up and connections. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. Sometimes there is no wall box, just a trailing cable. Browse Virgin Media Virgin Media Community. Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRelocate Virgin Media Router in QuickStart, set up and connections 20 minutes ago; Any experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. Self install on 13-06-2022 17:14. Could anyone please help to book an appointment for an engineer to setup the Virgin Media wall socket? Thank you Sourav In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Phone. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. on 30-09-2022 14:24. 01-02-2023 10:59 - edited 01-02-2023 11:00. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. The one thats on the bottom is the one you need for Virgin. But I have no Virgin Media Wall socket in my room. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. New customer, trying to self install my hub and 360 box. Get the Hub ready by connecting the wires. Follow these simple installation steps for your Virgin Media home phone set up. Package arrive today and realized I don't have a VM wall socket to. I have checked outside and there is a brown box shared with the neighbour. The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. I can certainly go about helping you arrange a wall socket appoint, as stated previously this would come with a £25 charge on the account, if you would like me to go ahead with this let me know and we can go about sorting this for you. Re: No wall socket. Getting Connected with Virgin Media is easy when you have a wall socket. (I did this video to help/guide new engineer as I did not find. Tech Chatter. Switched On Families. I highly doubt my landlord will allow a virgin coax input to be installed. Had arranged self-install as per suggestion from VM. . How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayI received my quick start kit at the weekend however the only Virgin Media wall socket I have looks like this. Change to a manned installation. Reply. 3) other end of this cable, connect the female to. Connect the Hub’s power cable with the blue tab. SpeedIf you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Virgin Mobile. If you need a new landline, you’ll have to pay to get one installed, which usually costs £140. No Virgin wall socket sophiep0989. No wall socket. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. Virgin Phone Switchover. Rob. Installing and configuring your kitHi, I ordered a self installation kit but of course I do not have a VM wall socket. Account - Mobile. A master socket is the main socket for the phone line in your home, not an extension socket. Virgin Mobile. See where this Helpful Answer was posted. I'm a Very Insightful Person, I'm here to share knowledge. Quick tips on prepping for Virgin Media technician's visit. Browse Virgin Media Virgin Media Community. Switched On Families. The first thing is to start making alternative arrangements for your internet connectivity. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Some older sockets may have NTL or Telewest written on them. I was trying to book an engineer but I didn’t get anywhere. Hi NazminAkhtar84 👋 welcome to community! Thank you for posting. Vonage 2nd line. Browse Virgin Media Virgin Media Community. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. But I have no Virgin Media Wall socket in my house. Then push the connector VM have provided over the screw thread. 9% confident there is no Virgin Media socket installed. Once you have hunted around for the examples linked above, if you don't think you have a conn. 1) remove the attenuator from the existing cable, plug it into back of hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Browse Virgin Media Virgin Media Community. . There is no fibre socket in this house. I am so sorry to hear that you seem to be missing a wall socket in the home. You will need to use VM supplied coax cables from the. . Further exclusions & legal stuff apply. If you're happy with this and for the charge we can make the arrangements for you 🙂. We have tried plugging it into the only box we found it would fit but no luck. on 31-12-2021 10:47. I have checked outside and there is a brown box shared with the neighbour. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Perfect for when you can’t all decide on what to watch. Turn on and start the Box. . Security matters. Occasionally only a very short stub of wire is left behind often hidden within. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Tudor. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. You need a small spanner to remove this. I've had a look at things from our side and can see you've been able to contact us regarding this. I recently moved to new house, i get my router today but there is no virgin box in home, just there is a virgin cable but wothout any socket connected to that Can i buy a wall socket? Or i should wait for technicin. Placed an order and the lady said we were eligible for quick start self installation. SpeedI got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). The cable could be hidden within, or behind, furniture. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. No Virgin media wall socket. Phone. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Browse Virgin Media Virgin Media Community. Let us know how the appointment goes. Virgin Phone Switchover. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The installation should take around an hour. Plug into the Virgin Media wall socket. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Hi, I have the same issue. But. The wall socket has a thick plug bit. Tudor. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Joining in. Forum; Apps. It feels like I need to just obtain a connector to enable the two to fit. We would like to show you a description here but the site won’t allow us. . Community Natter. . The are cables with push fits types of the F-Plug supplied by Virgin Media in self install kits. jpeg1. The are cables with push fits types of the F-Plug supplied by Virgin Media in self install kits. How can we - 5041171 Options. Account - Cable. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. Everything you need is posted to you. Moved to a new flat on 01/12/22. Broadband wifi self install wall socket. QuickStart, set up and connections. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Account - Cable. Stay safe online. Tech Chatter. The kid arriving on Tuesday the 29. The wall socket has a thick plug bit. Browse Virgin Media Virgin Media Community. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . - 5372385. . Networking and WiFi. 1. I’ve ordered a broadband only package and it said I was applicable for a self install kit. 0 Kudos Reply. 2 Uninstall TiVo box. 9% confident there is no Virgin Media socket installed. We're sorry to hear that there are no wall sockets in your property. Hi . 388. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. I wanted. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Virgin Phone Switchover. Thank you for making your first post regarding the wall socket and your self install. 😞 There are cases where we'd need to convert a self-install to a. Joining in. Re: No Virgin Media wall socket internally. I’m having the exact same problem. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Hi, im writing this as a last resort, as customer service has been woeful. I’ve tried calling but the people I’m connected to keep hanging up. My Virgin Media App. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. ThanksNo Virgin Media wall socket or cables. Manage Your Account. £8p/m extra or included with Gig1 or Volt. Manage Your Account. Should I cancel and request an engineer to install. Thanks mate. Tudor. I am so sorry to hear that you seem to be missing a wall socket in the home. The internal wall boxes are mostly oblong. Some new sockets may look like one of the below. When plugged into either cable the hub just - 5440321. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. 1 Mar 2016. Next, connect the power cable. I can only find the TV socket. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. Agree with @nodrogd but with the very limited hight of the socket, something like this LAP 1-Gang Coaxial TV Socket White - Screwfix would suffice. 5. Hi , Thank you for getting back to me via private message. But I don't have a splitter or any 'Virgin media socket'. There are multiple different branded wall boxes inside our flat but none. Hi there. Hi, I've just received my broadband self install parcel but it's missing the power supply for the wall socket. Most QuickStart kits have just 6 cables, connectors and powerlines to. We can see that you've spoke to the team and got a technician visit booked in. I am afraid the delivery slot with the courier is only available for all day. Welcome on board! Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through the wall and plug the router into the wardrobe. Installing and configuring your kit If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Networking and WiFi. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Don't bother using the one included in the kit, just screw the cable you have directly to the HUB. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. how can we go about changing our self install to having someone come and install it for us?Unlike Virgin Media, BT’s self-installation process is free of charge. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Options. I'm sorry to hear you're having these. The LAN and. All the wall sockets I can see are for BT. Hi, I was with Vodaphone at my previous house and have recently moved to my new house opting for VM as it said it was already installed here. . What to expect with broadband. . I am trying to set up our wifi. Account - Mobile. I don't work for Virgin Media. I’ve tried calling but the people I’m connected to keep hanging up. The Gamer Lounge. Security matters. connector cable from the wall socket, as we’ll be re-using that later. Account - Mobile. Installation: Wall socket issue. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday We ordered the virgin media broadband kit for self installation. Friday or 8AM. Manage Your Account. Virgin Media; My Virgin Media; Shop; Help;. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. You can also check for a loose cable as not all properties have a socket. See where this Helpful Answer was. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end of the. Need some help with the installation. Get more from your Virgin Media setup. Security matters. 5. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Solved: Previously, I had BT connection so I need a wall socket. - 5412501. Stay safe online. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. I think it’s something like £5-£8 per day that your services aren’t on. Security matters. Please let us know if you wish to change your delivery method. . . Security matters. . on 27-10-2022 09:24. We're here to help. If I. Any idea what next? TY. This seems to be the only way that i can speak to someone about the issue. Networking and WiFi. It seems that I need an electrian to install a wall socket. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub.